Job Description

Job Overview

Full Time / Part Time Receptionist/Admin Vacancy 25 Hours (minimum).

Broom Leys Surgery are seeking an Medical Receptionist / Administrator to join our busy and hard-working Patient Services Team.

Benefits include: 5 weeks annaul leave (pro-rata) and option to join the NHS Pension scheme.

Main duties of the job

We require the candidate to have a friendly efficient customer service approach, be enthusiastic and computer literate.

Experience in General Practice or SystmOne would be an advantage for this role, however training will be given to the right candidate.

The successful candidate will provide a range of administration duties such as

• Project a positive, professional and welcoming image to patients and other visitors, both in person and on the telephone.
• Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Completing tasks relating to patients and communicating with them in an efficient way
• Adding patient correspondence onto the clinical system and coding data.
• Processing repeat prescriptions in accordance with practice guidelines.
• Support the practice QOF and Enhanced Services.

We are a supportive and friendly team with a patient focused ethos, our team includes 1 Partner 4 Salaried GPs 1 Practice Pharmacist, 1 Emergency Care Practitioner, 3 Advanced Nurse Practitioners, 1 Nurse, 2 Healthcare assistants and excellent support staff.

Our Practice has approximately 8,100 patients; we are repeatedly high quality target achievers (QOF and Enhanced Services) and are paper light.

Job summary:

The purpose of the role is to:

• Project a positive, professional and welcoming image to patients and other visitors, either in person or on the telephone
• Offer general assistance to the practice team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the practice, support the clinical staff and other members of the practice team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
• Maintain patient confidentiality and adhere to Data Protection policies.

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:

• Maintaining and monitoring the practice appointments system.
• Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Receive, assist and direct patients to the appropriate service or healthcare professional in a courteous and practical way
• Processing incoming correspondence
• Completing tasks relating to patients and communicating with them in an efficient way
• Adding patient correspondence onto the clinical system and coding data.
• Computer data entry, processing and recording information in accordance with practice procedures.
• Filing and retrieving medical records.
• Processing repeat prescriptions in accordance with practice guidelines.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Providing clerical assistance to practice staff as required.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Act as a chaperone if requested.
• Adhere to the information governance requirements of the NHS at all times
• To carry out ad-hoc duties as requested.

This list of duties is not intended to be exhaustive, but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the Practice.

Qualifications

Essential

Good standard of secondary education to GCSE level or equivalent.

Desirable

Qualification in reception office work

Experience

Experience of working in General Practice an advantage, Customer Service Skills, excellent IT skills knowledge of MS office, call handing, Good numeracy skills, ability to prioritise and manage a workload. Well organised with good time management interpersonal skills, problem solving skills, excellent communication skills (written and Oral). Ability to make decisions, use own initiative Self-motivated and reliable Ability to work under pressure Well organised with good time management. Able to work as part of a team.

Experience of SystmOne software, experience of clerical and administrative work.

Job Types: Full-time, Part-time, Permanent
Part-time hours: 25 - 37 per week

Salary: Up to £21,164.00 per year

Benefits:

• Company pension
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

COVID-19 considerations:
All COVID rules adhered to and all PPE supplied.

Ability to commute/relocate:

• Coalville, LE67 4DE: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Medical Receptionist: 1 year (preferred)

Work Location: One location

Reference ID: A3527-21-1856

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