JOB DESCRIPTION

JOB TITLE: Membership Executive
DEPARTMENT: Membership Department
REPORTS TO: Head of Memberships
LOCATION: Molineux Stadium
HOURS: 37.5 hours per week, including home matchdays
DATE: May 2023

We are Wolves. Progressive, determined, bright, unified and humble. A pack that is hungry for

success. Wolves is one of the fastest growing professional football clubs in the UK, and also boasts

one of the richest histories in the beautiful game.

Formed in 1877, Wolves was a founder member of the Football League, and was one of the

country’s most successful sides in the fifties and sixties. During a two decade spell the Black

Country’s most decorated side won three First Division titles and one of its four FA Cups.

Fast forward 70 years and Wolves are back among football’s European elite, but this time we will
compete as a sports and entertainment business across multiple brand verticals. As a challenger
club, Wolves dare to be different, which is why creating world class propositions in esports, fashion
and music are all part of our ambitious plans.

At Wolves, we don’t simply look to the future, we seize it.

We take seriously our commitment to the safeguarding of children and adults at risk and to

ensuring that Wolves is free from discrimination and harassment.

_____________________________________________________________

Job purpose

Supporting the Membership Communications and Events Executive and Head of Memberships with
the selling and upselling of memberships, mascot packages, match tickets and fulfilment of
membership and match day packs. Delivering exceptional customer service to fans, corporate
clients, and sponsors.

Involvement in setting up match preparation, fan engagement, supporting junior activities in
conjunction with the marketing team.

_____________________________________________________________

Key responsibilities

• Managing My First Match Experience, run up to and including match day with budgetary

oversight.

• Supporting Head of Memberships with junior events during school holidays, e.g., training

sessions, Christmas parties, End of Season dinner

• Delivering impeccable customer service and ensuring the members receive a world class

service.

• Selling of membership, mascot packages in line with defined targets.

• Joint responsibility for the Membership and Mascot email accounts and answering queries in

a timely manner.

V6 August 2022

• Dealing with queries and complaints with the Fan Services department.

• Liaison with all ages of supporter via telephone or in person.

• Completing administrative duties in a timely manner and with accuracy.

• Liaison with multiple stakeholders across the Club.

• Supporting the Head of Memberships with high profile events.

• Operate online mailing system and print postage labels in accordance with the memberships

printed.

• Supporting Head of Memberships with liaison with the third-party postal company to ensure

correct delivery of membership packs.

• Create media/marketing assets for the Memberships Communications and Events Executive.

• Updating the members offers pages.

• Supporting the engagement of ‘Young Wolves’ fans in the Fan Zone and supporting the

delivery of the matchday mascot programme.

• Support Head of Memberships with regular research and benchmarking.
  

General responsibilities

• Compliance with Club policies

• Compliance with the Club’s health and safety procedures

• Compliance with the Club’s safeguarding policies

• To promote the Club’s values

• To work consistently to embed equality & diversity into the Club

• To undertake such other duties as may be reasonably expected

• To maintain professional conduct at all times
  

Safeguarding

• This role carries a specific safeguarding responsibility. This means that the post-holder is

required to apply all relevant policies and uphold the Club’s commitment to safeguarding
vulnerable people.

_____________________________________________________________

Key relationships

• Head of Memberships

• Ticketing Team Leader

• Fan Services Manager

• Senior Marketing Manager

• Loyalty and Insights Manager

• Head of Safeguarding

• Head of Player Care

• Parents and Children

• Wolves Foundation

• Sponsors and Corporate Clients

_____________________________________________________________

V6 August 2022

Scope of job

• Responsible for managing the membership and mascot accounts, keeping a track of

membership budget and delivery of matchday experiences.

V6 August 2022

Person Specification

Job Title: Memberships Executive

Knowledge: the level and breadth of knowledge to do the job e.g. understanding of a defined system,
method or procedure, legal or regulatory frameworks etc

Essential

• Experience delivering successful events

Desirable

• Knowledge of membership schemes

• Previous experience of working in football

• Experience of working with young children and parents/guardians
  

Technical/work-based skills: skills specific to the job e.g. language competence, typing skills, coaching skills
etc

Essential

• Microsoft Office suite

• Strong administration skills, to answer emails in a polite and efficient manner

Desirable

• Previous experience using CRM and fortress operating systems/printer

• Experience of match day operations
  

General skills and attributes: more general characteristics e.g. flexibility, communication skills, team working
etc

Essential

• Understanding of how to work safely with children and/or vulnerable adults and uphold generally

accepted practice when working with those participants.

• Promote, adhere to, and implement the Club’s Equality Policy and to work consistently to embed

equality and diversity within Club.

• Professional telephone manner

• Flexibility to work as the needs of the club, including matchdays and other special events

• Able to work as part of a team and help to progress the team objectives with a positive mind set

• Strong communication skills, written and oral

• Happy to manage and juggle a number of competing priorities

• Strong attention to detail

• Organised and able to club and take on any task
  

Experience: proven record of experience in a particular field, profession or specialism.

Essential

• Proven experience and success in a sales environment

Desirable

• Working with children and/or vulnerable adults

• Worked in a football setting

• Liaising with corporate customers

• Facilitating successful events

V6 August 2022

Qualifications: the level of educational, professional and/or occupational training required

Essential

• Post-holder must hold or obtain at the earliest opportunity the relevant safeguarding training (i.e.

FA Safeguarding Children Workshop)

• Post-holder will be subject to a DBS check at the appropriate level and cleared by the Wolves

Safeguarding Manager

• Maths and English to a Secondary level

Desirable

• Degree or equivalent qualifications/ experience in role
  

V6 August 2022