National Lift Manager - £45k-£51k & £5700 Car Allowance & 10% Bonus

The National Lift Manager position is crucial to the management and delivery of lift engineering works across the estate. This role will require you to manage, influence, and build strong working relationships with the client, internal teams, and approved contractors. The National Lift Manager is responsible for ensuring the delivery, reporting, and investigation of any shortfalls on all agreed KPIs across the estate. With your in-depth technical knowledge, you will audit and challenge contractor decision making as and when required to ensure service delivery is maintained. You will be required to undertake critical audit checks that must be documented in line with best practice and company guidelines of sites and compliance paperwork along with any other regulatory requirements to ensure all required standards are adhered to.

The requirement to manage a budget and service delivery in a cost-effective manner is critical while ensuring compliance with client and company Health & Safety Requirements at all times.

Key Accountabilities:

• Deliver effective management of all approved contractors ensuring effective two-way communication at all times.
• Ensure all company and client standards are understood and adhered to at all times in line with prevailing legislation.
• Ensure effective and timely collation and documentation of all relevant certification to ensure compliance is adhered to and evidenced.
• Provide technical support up to and including Divisional Operations Managers, AEM, and the client.
• Ensure underperformance on KPIs is communicated, understood, and action plans are in place and regularly reviewed to drive improvement.
• Deal promptly with all Help Desk calls and ensure that any issues are resolved effectively, escalating where necessary to the appropriate management level.
• Hold monthly meetings or as agreed with the client on all FM activity ensuring any agreed actions are recorded and any issues resolved or escalated.
• Compliance in this role is critical with all company policies and procedures including but not limited to Health & Safety, Recruitment & Selection, and any other relevant prevailing legislation.
• You will be required to participate in the recruitment and selection process of Technician vacancies across the estate once you have completed the appropriate internal courses, including Right to Work & Recruitment & Selection.
• Work in a planned and efficient way, ensuring all relevant information is processed through CAFM systems where applicable.
• You will be required to assist in the planning and delivery of training and technical knowledge requirements as directed to Technicians.

Financial Responsibility:

This role is responsible for identifying and delivering business development opportunities within the budget to fund additional services to the client. Managing all capital plans and projects jointly with the client and designated Manager, ensuring they are completed to specification and within budget to optimize value and service levels.

People Responsibility

You are responsible for sub-contractor delivery and management.

Knowledge, Skills and Abilities:

• Educated to GCSE/Standard Grade level as a minimum, ideally NVQ Level 3/City and guilds 236 Part 1 + 2 or equivalent in electrical installation/Maintenance.
• NVQ Level 3 in Lift Engineering or equivalent. A minimum of 5 years' experience in Lift engineering.
• A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of a multi-client contracted environment being desirable, and PPM and compliance background.
• Previous experience of effectively dealing with client and contractors.
• Previous experience of developing client relationships at a senior level would be advantageous.
• Strong PC literacy, with experience in extracting, collating, and presenting performance data along with a good understanding of the CAFM systems.
• Strong communication skills, both written and verbal.

Package:

• £45,000-£51,000
• £5700 Car Allowance
• 10% Bonus
• 25 days annual leave
• Penion, Healthcare & Store Discount Cards etc.

Click apply now or speak with Chris Holliday for further info