JOB DUTIES:

As a member of the Global Operations Team, you will support the Enterprise Translation Team with the production of language services in accordance with our ISO-accredited quality management system.

The core elements of your job are:

People

• Work as a part of our global Operations Team

• Support and work closely with the rest of the Enterprise Team

Operations

• Oversee the full-cycle of project management covering a wide range of our services, such as translation and proofreading, DTP, subtitling, voiceover, SEO and copywriting
• Source the most appropriately skilled linguists or facilities providers
• Use translation management software to leverage internal and translation memory (TM) segment repetitions

• Manage and maintain translation assets (translation memories, termbases)
• Adhere to our ISO-accredited quality control procedures
• Update the company's administration systems for project, supplier and client data in accordance with our procedures
• Carry out proofreading, editing and translation (occasionally) as well as text analyses and other text processing, including typesetting, tabulation, artwork and page layout

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Clients

• Work with established accounts - providing helpful, knowledgeable and friendly support to our clients.
• Support Sales from operational perspective for sales pitches
• Build trusted relationships with clients and develop efficient solutions to their language requirements
• Resolve client disputes and complaints

• Liaise with Accounts, IT, Sales, Linguist Community and Marketing staff to ensure excellent quality of service and high standards of customer care

Company

• Promote the growth of the company and the team
• Represent the company or the team at client meetings

Skills & Experience:

• Experience of using translation project management software to leverage internal and translation memory segment repetitions (experience/knowledge in memoQ would be beneficial)
• Experience in e-learning is a plus
• Experience of project management for a Language Service Provider: 3+ years

• High level of Microsoft Office Suite competency
• Strong commercial awareness and high level of numeracy
• The ability to work flexibly, collaboratively and intuitively
• The ability to work efficiently under pressure to meet strict deadlines