Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

About the team?

The GWR performance team is the custodian of train service performance across the GWR network. Our role is to lead our colleagues to achieve agreed industry performance targets and optimise train service performance through an intelligent and insightful strategy, based on the available data (including maximising new technology) and executed in partnership with the frontline delivery teams across our business and industry partners.

About the job?

The Regional Network Delivery Manager role, is the senior regional lead and representative for the GWR Performance team. Providing support, direction, and governance to support our key stakeholders and functions improve performance across many areas and workstreams.

The role will work collaboratively to deliver solutions that will enhance key performance areas in GWR and support train service delivery. Building strong relationships with stakeholders across the route and industry and providing a positive culture towards performance improvement planning (PIPs) and delivering the required strategy.

Your main responsibilities will be:

• The senior regional lead, representing the GWR performance team, responsible for network delivery and performance improvement.
• Engaging and working in collaboration with key stakeholders to deliver good performance for our customers and meeting the required targets.
• Ensuring the key deliverables of train service performance are being managed proactively and following up any key issues promptly.
• Oversee and support functional performance improvement plans (PIPs), delivering the required strategy and leading key workstreams or projects on behalf of the performance team.
• Solving complex problems, bringing multiple functions and subject matter experts together, to resolve issues promptly in a sprint style format.
• Provide outputs and information to wide ranging audiences, using data to translate often complex problems, that will engage with colleagues to deliver solutions.
• Working across multiple forums, workstreams and working proactively with multiple stakeholders to improve performance across a varied field of activity.

You'll need to be:

• The ability to take the lead with complex problems.
• A proactive and visible member of the team, who is able to communicate or present across varied audiences.
• The ability to work with multiple stakeholders and bring key subject matter experts together to resolve issues promptly.
• A visible and proactive individual, that can work across multiple organisations.
• Committed to delivering high standards and achieve results quickly.
• Able to solve complex problems.
• Translate complex information and provide a plan to improve performance.
• Supporting performance reporting within the required timescales, and support governance that may include action planning and risk registers.
• A good understanding of railway operations (inc. Policies and Procedures)

As a minimum, you will need to have:

• An understanding of railway operations.
• The ability to develop strong relationships with internal and external stakeholders to deliver performance improvement through many workstreams and formats.

About the location?

The role will focus on railway operations in the Thames Valley and will require meeting attendance at Paddington, Slough, Reading and Didcot (TVSC).

The role will also cover the North Downs Railway to Gatwick Airport and Severn & Solent Railway services to Portsmouth from Warminster and to Weymouth from Castle Cary so will involve some time at Basingstoke WICC, plus visits to signal boxes and panels at Eastleigh, Salisbury, Dorchester, and Havant.

Working Pattern?

There will be occasions when early or late shifts will be required along with weekend working to visit locations, observe train service performance or support your region with special events.

The Reward?

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/