As our Retail Manager at Dunham Massey, you’ll play an important part in welcoming our customers.

Hours: Working 37.5 hours per week, with a flexible working pattern.

Salary: £26,169 per annum

Duration: Permanent contract

What it's like to work here:This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).

If you have a disability, and your qualities, skills and experience are a good fit with the 'Who we're looking for' section below, we will guarantee you either a telephone or face to face interview. Please contact us at adjustments@nationaltrustjobs.org.uk, when you apply, to let us know, quoting the reference number for this vacancy.

Reporting directly to the Area Manager, you'll be managing a team made up of 1 Team Leader, 9 Team Members & Retail Volunteers. As a key part of the leadership team you will be involved in making decisions that affect the property & visitor journey.

You will collaborate closely with the property General Manager & the Property Leadership Team to ensure smooth operations & visitor experience.

Dunham Massey is a great place to work & you'll receive a warm & friendly welcome to the team. Support is always available & is an exciting opportunity to join Dunham. The role is varied and includes, visual merchandising, delivery receiving & processing, local buying, developing & coaching your team plus much more.

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

What you'll be doing:With your love of leading people and ambition to deliver beyond expectation, your role will be to set stretching targets and lead your team to deliver a unique retail experience. Through supervising and motivating staff and volunteers, you’ll manage the day to day operation and ensure the retail team are engaged to exceed customer service expectations, and are proud to talk about the amazing work the National Trust are carrying out with the money that is invested back into our property. Within this varied role, you'll also undertake local product sourcing & buying.

Dunham Massey retail is an exciting opportunity to drive the business forward. The property trades 364 days a year & is home to the winter lights events.

Please also read the full role profile, attached to the end of this advert.

Who we're looking forAs the Retail Manager, you’ll have;

• Experience managing a retail operation with knowledge of retail best practice (including selling, merchandising, space management, stock control, risk)
• Experience coaching, developing and supervising teams – rotas, managing absence, giving feedback
• Experience in ensuring a retail outlet maximises its sales potential
• Excellent customer service skills
• Good commercial acumen

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice