Would you like to work within a company where there is no evening or weekend work and you are guaranteed bank holidays off but also offers:

• Free onsite parking
• Casual dress
• On the job development
• A great team environment with a supportive culture
• Free tea and coffee
• A first-class benefits scheme

...and only a few miles from Blackpool Town Centre with good public transport links?

What’s on offer?

• Working for an established national brand
• 35 hours per week. Shifts between 8am – 6pm, Monday to Friday.
• No evening or weekend work and guaranteed bank holidays off.
• 26 days holidays plus bank holidays with the option to buy 3 days with your Annual Flex Pot*
• A first-class benefits scheme (on successful completion of a 3-month probationary period) including:
  • Option to buy additional holidays
  • Health Cashplan (Access to claim back numerous benefits, including towards dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing)
  • Discounted Gym Membership
  • Cycle to work scheme
  • Option to purchase additional Pension
• A wide range of development opportunities – our current Contact Centre advisors are currently working towards an ICS (Institute of Customer Service) qualification. Fully funded by FSB.
• Free onsite parking, tea and coffee and work social events

• Applicable on completion of probationary period and subject to terms

We are searching for a polite, professional Sales and Retention Advisor to work within our existing Contact Centre Sales and Retention Team. You will work alongside our passionate Sales and Retention Advisor team in a fast paced and rewarding environment. You will work towards securing new members and retaining current members for FSB. This is within a great team environment and a supportive culture.

Your role and responsibilities will include:

• Making outbound calls to existing Members to secure the renewal of membership.
• Making outbound calls to prospective potential members, following up on marketing activity or previous contacts made.
• Handling inbound calls relating to both existing members wishing to cancel memberships, and new membership enquiries.
• Achieving monthly targets focused on sales, quality, and productivity measures.
• Be fully up to date with all Service Provider information and the rights of membership benefits.
• Keeping up to date with FSB news, wider industry activity and our products and services to provide relevant information to our members.
• Using software, scripts, databases, and tools effectively.
• Contribute to a strong culture of learning and feedback.

What FSB are looking for in a candidate:

• Self-motivated and hungry for success.
• A target driven person.
• Someone with great verbal and written communication skills.
• Contact centre/Call centre experience.
• Sales experience over the phone or in person.
• Computer literate, in particular Microsoft products & databases.
• Experience of working with data and an awareness of GDPR.

Who are FSB?

FSB was established nearly 50 years ago to help small businesses and the self-employed achieve their ambitions. FSB is a not-for-profit organisation that’s run by members, for members.

Members get an exclusive package of great value business services including advice, financial products and support. These cover a wide range of benefits such as tax, legal and HR, local network groups and business banking.

We’re also the UK’s leading business campaigner, focused on delivering change which supports smaller businesses to grow and succeed. With teams across the UK, we work with governments, elected members and decision-makers to make real change happen.

How to apply

All applications to be received by 21 May 2023. Any applications received after this date will be held on file for a maximum of 6 months and reviewed if the first round of applicants are unsuccessful.

To apply for this role please email your CV and covering letter detailing how you meet the essential criteria to HR.Recruitment@fsb.org.uk.

Additional Information

All applicants must be able to provide at interview stage their highest education certificates as listed on their CV and verification of their eligibility to work in the UK.

As an equal opportunities’ employer, FSB is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and Inclusion agenda and aspire to have a diverse and inclusive workplace, where all employees can bring their whole self to work. We strongly encourage suitably qualified applicants from a range of backgrounds to apply and join FSB.

Candidates with a disability who require reasonable adjustments should contact the HR department at hr.recruitment@fsb.org.uk.

Applicants are advised to apply early; we reserve the right to close a vacancy prior to the closing date if a high number of applications are received. If you are successful and short listed for interview you will be contacted by email.