Company description

Job Title: Contractor Scheme Manger

Location: Newcastle (Field Based)

Salary: Up to £50,000 DOE

Contract: Full Time/Permanent

Thought we only provided breakdown assistance? Think again. For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers.

We have some big plans for 2023 and we're excited to hire individuals who share our excitement to continuously improve as well as identify how we can do better.

This is the job

Joining the AA as our Contractor Scheme Manager, you will be driving the performance of a Garaging Network, ensuring their time and effort is focussed to deliver great business and customer outcomes. You will be delivering a high-quality service to AA members and Police schemes, through account & performance management and quality inspections of a network of contractors.

What will I be doing?

• Manage the relationship with AA appointed Emergency Breakdown Services, Police Schemes and Support network of contractors
• Carry out regular performance management visits with AA appointed Contractors to ensure consistent cost-effective, high-quality performance is delivered.
• Perform quality inspections of external suppliers to guarantee adherence to contractual & legal requirements
• Carry out regular Light and Heavy vehicle inspections on Police recovery fleets
• Manage the Auto Salvage sites to dispose of vehicles on behalf of local authorities
• Investigate complaints/claims & manage to a satisfactory conclusion
• Knowledge of current legislation in relation to vehicle roadside assistance and recovery work

What do I need?

Capability, Knowledge, and Experience:

• Experience and Knowledge of the Motor Industry
• Previous people and relationship management experience.
• Experience with Microsoft office- Excel, Word & PowerPoint

Personal Characteristics:

• Excellent communication skills both written and verbal
• Supplier and client management experience

Additional Information

As a valued member of our team, you’ll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you’re looking for here.

We’re always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you’ll have access to, as part of our team:

• Free AA Breakdown Cover
• Up to 12% Annual bonus
• Company Car
• Discounted home and motor insurance

Plus, so much more!

Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times.

We’re an equal opportunities employer and welcome applications from anyone regardless of race, sex, disability, religion/belief, sexual orientation or age.

We hope to hear from you soon.

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