• Managing the team including monthly 1-1 meetings, appraisals, first port of call for absence, issues etc.
• Overseeing the escalation process and ensuring the right team member supports the call. This may be someone else in the team for example our hardware specialist.
• Software experience with the drive to learn and progress. You will have completed installations, planning meetings with clients and support post install. The ability to mentor others in the team is also key.
• Mentoring and recognising strengths within the team to bring in the right team members at the right time.
• This will include in field work also including: completing preventative maintenance and field modifications, attending and diagnosing breakdowns including liaising with customers, listening and investigating issues.
• Ordering parts through the system and closing down calls with complete & comprehensive notes.
• Managing the parts cycle times via the Preventative Maintenance visits to minimise breakdowns.
• Installing new devices including network connectivity, driver loading, personalisation settings and end user training.
• Working as a member of a close-knit team to provide efficient service delivery.
• Working collaboratively with 3rd party suppliers building relationships to enhance services

• Keeping up to date with technical bulletins and cascading the knowledge to the team via emails and Service Team meetings.
• Training & developing the junior team members and knowledge sharing within the team re part modifications or new fixes.

• Excellent analytical, interpersonal and communications skills
• Proven people management skills
• Ability to work in a fast paced, self-directed environment
• Strong time management skills
• Ability to multi-task activities with shifting priorities. Able to work productively in a pressurised environment
• Solid communication skills, both written and verbal
• Superior attention to detail
• Organisational and planning skills
• Multi-tasking ability
• Ethical and trustworthy

• A team player - happy to help others when required but also to personally seek help for themselves if they need it
• Integrity - does what they say they are going to do, someone people trust
• Service orientated - understands that we are a service business and helps to deliver our promise when dealing with customers
• Positive - looks for solutions to problems
• Honesty - does the right thing even if its uncomfortable
• A desire to learn and grow - ability to ask and receive feedback positively
• A hands-on attitude - willing to 'get stuck in' to a multitude of tasks
• Commercially aware
• Willing to work extended hours during busy periods

Apply now