Job Description
- Role: Service Advisor (Car Dealership)
- Salary: Highly Competitive Salary + Bonus
- Location: Braddan, Isle of Man
- Full Time and Permanent – Mon – Fri – 8.00am-6.00pm and 1 in 4 Saturdays 8.30am-12.30pm
Benefits:
- 30 days Holiday including Bank Holidays.
- £750 relocation package (if relocating)
- Use of Company Car once you have passed your 3-month probation
- 10% income tax national insurance holiday after the first year meaning a refund of up to £4k
- Employee discount schemes
Job Purpose:
- As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction.
- Ensuring high standards of quality workmanship and supporting continuous process improvement.
Job Duties:
- To greet all customers cheerfully and attend to their requirements promptly.
- To obtain and record full customer/vehicle details and accurate description of work to be carried out.
- To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
- To inform customers of any delay in completion (Complying with the Company Pledge)
- To maintain the Workshop loading system.
- To inform customers of any work which it has not been possible to carry out and arrange a future appointment for completion.
- To prepare both cash and account invoices.
- To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
- To deal with customer queries and complaints.
- In conjunction with the Service Manager ensuring “Workshop loading” utilizes full labour potential.
- To ensure that information required for Warranty items is recorded on the Job Card.
- To liaise with the Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
- To file Job Cards and other documentation.
About You:
- Strong Customer Service / Administrative experience.
- Motor Trade experience is desirable but not essential
- Excellent communication skills
- Experience in a selling/customer service environment.
- Full driving license
To apply for this role please submit your full and up-to-date CV to Jonathan Sweasey at Pybus Recruitment