Service Delivery Manager

Bouygues Energies & Services which is part of Equans, has an excellent opportunity for a Service Delivery Manager to support several commercial office contracts across parts of West London and Central London.

The role will work closely with the FM Contract Manager and any client representatives in managing the service delivery across several key buildings in West & Central London.

The Service Manager will be key for the delivery of day to day hard and soft FM operational services across all buildings, to meet the highest standards of customer service and excellence.

Key activities:

• Manage, oversee and develop all service lines within the site, setting and adhering to the highest levels of service delivery to all customers
• Ensure your team demonstrates specific and detailed knowledge of the clients facilities and that all opportunities to enhance the customer journey and experience are promoted and shared with the FM Contract Manager
• Consistently provide and maintain the highest standard of guest care and service while promoting the Customer Care ‘Memories’ at all times. Maintain a close liaison with the client and ensure the day to day requirements are delivered on the Contract at all times
• Ensure your team monitor entry to site and challenge individuals who are not wearing the correct ID Cards.
• Ensure all incidents and maintenance issues are reported via the NOC and follow the correct escalation plan and raise any major incidents or accidents immediately with the FM Contract Manager and your Health and Safety representative.
• Review, develop and implement security policies, protocols and procedures to meet the requirements of the contract, making further improvements if and when required with the support from the Security Team
• Ensure that both reception and security are fully trained to the required standards of operational delivery and implement and maintain a focus on cross training between both departments at all times to promote a consistent and one team approach
• Responsible for the recruitment, training and supervising of the security officers and reception
• Be available to escort and support any VIP’s or specific clients that are attending site for a meeting or event.

Skills, qualifications & experience

• Leadership and team management
• SIA Security requirements
• Health & Safety risks associated with both hard and soft FM services including COSHH
• Must have experience of managing service delivery of Hard and Soft Services with experience of
  managing and developing a team, including HR issues
• First class customer care skills with proven ability to consistently go the extra mile
• Must have experience of managing site compliance
• IT Literate, knowledge of using Maximo or similar CAFM system essential
• Ideally, will hold a relevant qualification e.g. WIFM/BIFM or similar; QHSE Qualifications i.e.
• IOSH/NEBOSH desirable

We offer an excellent benefits package including:

• Generous holiday allowance
• Car allowance
• Private health care
• Flexible working opportunities
• Company share scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Why Bouygues E&S Solutions?

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group – a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.
In the UK, Bouygues Energies & Services is a a successful provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.
We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

Be Yourself!

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.
We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly): your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions

In addition, you’ll benefit from:

Flexible benefits