Discovery is at the centre of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX Family which includes TK Maxx, and Homesense in Europe and the UK and across the rest of the world you will find us as TJ Maxx, Marshalls, HomeGoods, Sierra and Winners.With variety comes plenty of surprises—our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Are you ready to Discover Different?

Service Delivery Manager (Ecommerce / ITIL)

What you’ll discover

• Inclusive culture and career growth opportunities
• Global IT Organization which collaborates across U.S., Canada, Europe and Australia, click here to learn more
• Challenging, collaborative, and team-based environment

What you’ll do

• Oversee IT Operations work including installations, migrations, and/or updates of IT Services without guidance.
• Responds to, identifies, and troubleshoots escalations of current IT Operations hardware, software, or processes, using ticket logging application.
• Demonstrates constant industry & domain awareness of current IT trends. Provides recommendations using continuous improvement processes.
• Has growth mindset of industry & domain. Demonstrates advanced awareness of current technology & Service Management trends. Proposes innovation solutions.
• Collaborates with Global IT partners & supports business operations.
• Acts as lead for work provided by a 3rd party Service Provider
• Demonstrates advanced communications skills to collaborate with business partners, customers and influence Senior Leadership
• Owns technical & process documentation. (SOP, Guides & Knowledge)
• Responsible for communication, training and coaching to Global business partners.
• Drives installation, migration, updates, and integration of IT Services using Kanban / Agile methodology. May own EPICs.
• Responsible for achieving operational stability & resiliency.
• Drives ITSM & DevSecOps best practice to support changes to IT Services & processes at a high level of complexity.
• Accountable for adherence to Sarbanes Oxley and all compliance standards

What you’ll need

A Staff Tech Ops Lead has the knowledge & experience to own, design, and deliver Operational process, services, and business functionality in two or more areas / domain(s). They operate the process & technology in an IT Operations area, resolve escalations, and can communicate strategy. Tech Leads at this level can lead & deliver process improvement, Operational objectives, or Epics in their supported area. They leverage DevSecOps and ITIL best practices to build high-quality processes, ensure Operational stability and continue to expand their advanced industry knowledge. They exhibit strong interpersonal and communication skills to interact and influence service providers, business partners and Leadership.

Must Have:

• Bachelor’s degree in technology or information systems or equivalent work experience.
• Experience in Ecommerce operations
• Extensive years of related IT experience alongside very strong experience in an IT Service Management related role
• Excellent communication and presentation skills
• ITIL 4 Foundation, ITIL 4 Managing Professional
• IT Service Management Tools – ServiceNow.
• Mid-level technical knowledge of multiple platform/systems/architecture (ex: web, client/server, cloud, database, etc.)

Nice to Have:

• 
  Hybris solution experience
• Basic understanding of Network Protocols DNS,HTTP,TCP/IP,POP3,SMTP,SSL/TLS,SSH,TCP/UDP,FTP/SFTP/FTP-SSL
• Agile/SAFe Methodologies, SDLC– Confluence, Jira;

Join us and Discover Different at TJX

Come and Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding the greatest deals and fantastic style. Best of all? They have a lot of fun doing it.

We care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. It’s our way of empowering you to make your career here.

We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.