Daily Duties :

• Respond to customer service requests for the repair of business equipment
• Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts
• Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management
• Work with colleagues to help overcome new or unusual faults
• Invoke the call escalation process in a timely manner
• Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed
• Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction
• Look for opportunities to give the customer guidance and training so they can achieve the best results from the equipment and avoid operator faults
• Manage an effective car stock of spare parts and consumables
• Make full and proper use of all resource materials and equipment supplied to you Work to achieve measured performance results, identify below target performance and create action plans to address machine and customer issues
• Manage your outstanding calls to achieve the maximum daily amount possible by minimising travel and non-productive time. Identify key customers and keep them advised if your response will not achieve the target level
• Keep customers advised on any ongoing issues such as return to fit parts requirements
• Constantly review and look to develop your own customer handling skills
• Maintain your own levels of knowledge and a total understanding of all machines and products promoted and sold by the company
• Develop a solid working relationship with customers by providing the best possible services and support
• Attend manufacturer and in house training courses

The Candidate

• Experience in the office equipment industry - MFDs / Photocopiers
• Technical skills, with a strong electronic and mechanical background
• Strong IT knowledge with the ability to network devices and to set up scanning functions
• The ability to provide first class customer service with previous customer facing experience.
• Experience of working in a target driven environment
• Smart and presentable at all times

Package

• Up to £32,000
• Travel allowance set at £2,000
• Contribution pension scheme
• On going training and development including solutions
  

Apply Now!
Apply via this advert or email your CV alternately, call Nikki Foxall on 07536 058 659