Support Staff Job at Royal Devon University Healthcare NHS Foundation Trust, Exeter

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Job Description

  • Support the Administration Line Managers by:
    • Coordinating a professional, efficient appointment booking service to patients and visitors in accordance with Trust policies and standards
    • Coordinating an organised and efficient clinical Outpatient timetable
    • Setting up and altering clinics as required and coordinating room availability
  • Ensure all referral processes, pending lists, reminder service reports, appointments and enquiries are dealt with in an efficient and timely manner and escalate to senior manager as appropriate
  • Undertake general clerical duties to maximise all available outpatient capacity in an appropriate way
  • Ensure all information is secure and confidentiality of information is maintained at all times
  • Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
  • Ensure the professional image of the Trust is maintained at all times

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Job Summary
  • Location
    Exeter
  • Job Type
    Full Time
  • Salary
    £22,816 - £24,336 a year
  • Date Posted
    2023-05-17
  • Expiration date
    2025-11-29