Your New Role

We have a fantastic opportunity for a Permanent Technical Coordinator to join our Northampton Schools account in Waterside House, Waterside Way, Northampton NN4 7XD. This role is onsite based

Salary: £23,000 - £26,000

Amey delivers facilities and estate management services to the Northampton Schools Private Finance Initiative across an estate of 42 schools (five secondary and 37 primary).

Every day our people help create high-quality learning environments - ensuring they are safe, clean and compliant for teachers to inspire and where students can gain meaningful skills and qualifications.

We work in partnership with our clients and end-users to ensure our 24/7 services are delivered to the highest standard with minimum impact or disruption to day-to-day operational requirements of the schools

The standard hours of work are 37.5 hours Per Week

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we’re open to discussing working options that suit you.

You will be responsible for

• Assisting the Customer Service Manager with the investigation of high level complaints
• Accessing and collating data for sensitive and vulnerable customers and ensuring compliance with the DDA
• Working in line with Amey’s agreed SLA’s
• Managing/maintaining customer relationships/expectations at all levels and ensuring that our customers are informed with accurate and reliable information
• Maintaining, recording and monitoring 100% compliance with Supply Interruption Forms
• Monitoring, recording and assisting with the investigation and resolution of customer response complaints (CRC), and providing feedback on resolution
• Identifying and escalating any concerns that could lead to wide scale customer or environmental impact
• Acting as the central point of contact for all operational staff customer administration requirements
• Administration duties, creating customer information letters, filing/scanning, printing, folding of letters
• This role will also support both local and business zero carbon programmes, working towards zero carbon in a strategic and lean manner as and where it is appropriate.
• Responsible for ensuring H&S standards are achieved across the contract

We want to hear from you if you have

• Previous experience in a customer service-based role is preferable
• Professional telephone manner and comfortable with working in a heavily telephone based role
• Ability to work under pressure, think clearly and act decisively
• Excellent organisational skill and fantastic attention to detail
• Excellent listening and communication skills
• Flexible approach to work
• Computer literate for the use of a range of office software, including email, spreadsheets and databases and Microsoft Office
• Ability to work in a fast-paced environment
• Previous administration experience is desirable

Amey is committed to safeguarding and promoting the welfare of children and young people and requires all staff to demonstrate this commitment in every aspect of their work. You will be required to undergo our enhanced DBS check before commencing employment – please let us know upfront on any queries should you have any.

What we can offer you

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program.

• Career Development - Exceptional development and progression plan
• Pension – Generous Pension scheme which we will contribute to
• Holidays - Minimum 24 days holiday + Bank Holidays
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
• Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives

We embrace difference and support individuals to work in ways that work best for them.

We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.

At Amey, you have freedom to perform because we know if nothing holds you back, together, we can be extraordinary.

Who is Amey

• We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets.
• Our 11,000 people are behind the critical services the country relies on every day.
• Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.
• We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.

To find out more take a look at our website www.amey.co.uk

Application guidance

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs and reasonable adjustments that may be required at any point during the recruitment process.

We reserve the right to close this vacancy before the closing date should we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Apply today – We are excited to hear from you!

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