Permanent

London

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

The role

As a Technical Product Manager you will be driving success of our central data platform, be accountable for the overall success and performance of the product. In this role you will have a focus on data management to engage with clients and ensure the delivery of data-related requests through our owned data platform. This role will play a critical part in building strong relationships with our clients and ensuring seamless communication between them and the data team.

In this role you are responsible for the product planning and execution throughout the Product Lifecycle, including - gathering and prioritising product and customer requirements, making sure your priorities are in alignment with other product initiatives that rely on the product you own, you’ll be the one working on the product vision alongside engineering lead across different regions, to ensure effective delivery of business goals and objectives.

Key responsibilities:

• Gain an in-depth understanding of the customer's experience, identifying and filling technical product gaps slowing down market success, whilst generating new ideas to grow adoption, improve customer experience, and quality of the products we deliver
• Understand consumption patterns and user journeys in context of product usage
• Analyse key data to identify issues and discover opportunities to improve the product
• Explore customer and business needs and feedback, review and analyse various options, and together with engineering prototype solution options to enable early validation
• Motivate and inspire the product team and stakeholders to champion the product vision, goals, strategy, and technical solution approaches take
• Create buy-in for the product vision both internally and with key external partners

Knowledge skills and experience:

• Strong technical background, with an understanding of data management and data-related technologies, and the ability to drive engineering and architecture discussions
  
• Demonstrable experience of delivering as Product Manager, 0-1, going through the full product lifecycle
• Able to manage and evolve the current data platform, working closely with development teams to build new platforms and features
• Understanding of Data Analytics, BI, Machine Learning, Data Science
• Self-motivated with a desire to learn new skills and embrace new technologies in a constantly changing environment
• Thoroughness and attention to detail, with a goal and outcome-oriented approach.
• The ability to manage multiple priorities, meet tight deadlines, and deliver high-quality solutions
• A problem-solving mindset, the ability to work with minimal supervision, and to direct others’ work
• Experience interpreting feedback from various stakeholders and evaluating the performance of services, platform, or processes
• Strong experience in client engagement and relationship management, with excellent communication skills, including the ability to communicate technical concepts to a non-technical audience.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.