Job Description

Trainee Leasehold Property Manager
Fixed term contract – 12 months
£26,536 - £32,123
Ealing
35 hours per week

About us

We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services.

We operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.

Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

About the role

As a Trainee Leasehold Property Manager, you’ll be delivering property management services for a portfolio of commercial and residential mixed tenure estates. Part of your duties will include conducting regular estate inspections and to be the main point of contact for our customers where you will be responsible for resolving customer queries promptly, and be accountable for maintaining full, clear and accurate records for all customer contact

Key responsibilities/ deliverables

• Be empowered to deliver residential and commercial property management duties ensuring high levels of customer satisfaction at all times (e.g. conduct regular estate inspections, manage customer disputes and anti-social behaviour, enforce lease conditions, be the main point of contact for customers).
• Be responsible for resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, customers, local authorities and external managing agents as required.
• Be responsible for delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates, in-year block management accounts and year-end accounts.
• Be accountable for maintaining full, clear and accurate records for all customer contact.
• Be empowered to work closely with colleagues and contractors to ensure that appropriate services are provided to a high standard to all properties in the designated portfolio.

More about you

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
• Has or willing to study towards IRPM (Institute of Residential Property Management) to achieve membership status
• IT literate
• Able to draw conclusions from complex data
• Excellent verbal and written communication and interpersonal skills.
• Full UK Driving License
• Experience of working in a customer facing role

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development.
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
• We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

If you’ve read about this opportunity and are excited about working for us, but you’re not sure if you’re 100% confident with your experience – we’d still love to hear from you! Just make an application and we’ll be in touch from there.

We welcome all applications regardless of race, gender, ethnicity or sexual orientation.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Salary: £26,536.00-£32,123.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme
• Wellness programme
• Work from home

Flexible Language Requirement:

• English not required

Schedule:

• Monday to Friday

Work Location: Hybrid remote in London, W5 5TL

Similar Jobs