Home Instead is the world’s leading provider of non-medical care and companionship services. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our Care Professionals to our clients based on mutual interests and hobbies to help build bonds of trust which enables us to provide personalised support.

Each of our Care Professionals is a valued member of the team, shown by our market-leading annual satisfaction survey scores. The latest survey we conducted among caregivers found that:

• 96% are proud to work for Home Instead.
• 95% feel motivated to go the extra mile.
• 88% see themselves working at Home Instead in 12 months’ time.
• 82% would recommend Home Instead as a great place to work.

Our training is just as exceptional. We are the only care company to be awarded two Princess Royal Training Awards for our Alzheimer’s and dementia training, which is City & Guilds accredited. Supporting and encouraging our Care Professionals in delivering their vital work is one of our biggest priorities.

The Home Instead Aylesbury Vale and North East Oxfordshire office was established in 2013, and since then we have always been passionate about supporting clients within the communities we serve, to help positively change the face of aging.

The primary purpose of a Field Team Leader is to ensure that our clients receive the appropriate support and a high-quality service. You will work closely with the Care Manager and Scheduling Coordinator while in the office, and the Senior Care Professionals and Care Professional team in the field to achieve this.

The Role

• Support care consultations, service reviews and completing client support plans.
• Conduct staff supervisions and client quality assurance reports.
• Create, update and audit client care plans and assist with digital care planning.
• Maintain accurate client and Care Professional records on Home Instead software and People Planner.
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Carry out client reviews and action these accordingly.
• Support and mentor Care Professionals.
• Maintain regular contact with clients and Care Professionals through appropriate platforms.
• Participate in on-call duties as required.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Carry out any other duties deemed necessary for the successful operation of the business.

This role is salaried from £21,500 per year, subject to increase rates based on qualifications and experience.

Essential Criteria

• Level 3 NVQ in Health and Social Care or equivalent.
• Experience in the care sector and in delivering a wide range of personal care services.
• Experience of working with MAR sheets and medication in a supervisory role.
• Passion for delivering the highest quality care to our clients, helping them to live independently and happily in their own homes.
• Understanding of legislation and regulations specific to Health and Social Care.
• Good communication skills with the ability to build relationships.
• Must be confident to use care management technology including providing support and training to Care Professionals.
• Must understand the importance of confidentiality working within current legislation.
• Good working knowledge of IT systems with experience of Microsoft Office and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
• Must have full driving license and means of transport.
• You must be organised and flexible to meet the needs of the business.

You will be:

• Results driven
• Adaptable to change
• People orientated
• Customer focused
• Comfortable with influencing change
• A team player and confident in collaborating with others
• A good communicator & proficient in relationship management
• An advocate for our brand values
• An agile learner
• Hard working

The Benefits:

• Auto-enrolled company pension
• Opportunities for training and development
• Become part of a growing organisation
• Work for one of the UK's leading home care providers
• Paid mileage when travelling between clients

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighborhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.