Canon UK is looking for a Warehouse Administrator to join the Logistics team at the Canon Professional Service Centre – Elstree.

Salary £22,707 - £23,968 depending on experience

Your role as a Warehouse Administrator will require you to enter details of photographic and office printing products into our repair system so that it is clear when and what has been received or dispatched.
You will allocate repairs to our Sub-contractors and Technicians, as well as cover goods in and dispatch duties. There is a requirement to have strong customer service skills as you will be contacting customers with regards to our range of repair services and provide status updates with repairs.

Adopt a positive, professional, and courteous attitude to both internal and external customers taking full ownership of any issues. Working towards defined and agreed objectives and targets relating to individual, team, and department Service Level Agreements (SLA’s).

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

You'll also be eligible for a performance-based bonus of 5%. We have recently implemented a new range of flexible benefits including a strong contributory pension plan, discounts on health insurances, bicycle plan, plus employee discounts on Canon products.

Self-Development is important at Canon, and you will be encouraged to take further training to develop your skills in this role through the support and guidance of your team leader and manager. Product overview training is provided, and staff can take products home for their personal development.

• Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
• Bonus – A discretionary bonus scheme that rewards you as you help us achieve our goals.
• Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.
• Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
• Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
• Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
• Employee discount – Up to 38% off products from our Canon store.

Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days

What we ask

As a Warehouse Administrator you will be responsible for:

• Customer communication regarding products received via goods in or reception
• Liaise with customers over the telephone, in writing and at our reception desk.
• Communicate discrepancies with customer paperwork or product description.
• Liaise with the workshop, customer service team and other departments to feedback any issues to the customer.
• Achieving the team’s key performance indicators and service level agreements:
• Working as part of a team to cover the Goods In, Dispatch areas and repair allocation to the technicians and sub-contractors.
• Help to ensure the repair turnaround targets are met by booking in all repairs the same day of receipt, Allocating and closing down repairs.
• Flexible and adaptable approach when working with team members or other departments to achieve the teams/departments objectives and targets.
• Adapt to new or additional tasks/projects within the logistics team when requested to by the logistics team leader or manager.

Providing high attention to detail:

• Accurate data entry skills to ensure products are returned to the correct address.
• Repairs booked into the correct customer account number.
• Accurate fault descriptions and pricing and repairs closed down using the correct charges and repair types, includes taking payment at our reception desk

You will need

This role is ideal for those seeking an opportunity to create solutions to problems and who enjoys working in a fast-paced environment, where their drive and passion to produce excellent customer service is exemplary.

• To have worked previously in a customer focused warehouse environment.
• With excellent time management skills, you will manage your own workload and work as part of a team.
• You will need to be computer literate with a good command of email, MS Word and Excel as well as database management. Able to follow Canon processes and procedures.
• Scheduled time given for self-development

Further Information

Salary £22,707 - £23,968 depending on experience. Plus, performance-based bonus of 5%

Location – Elstree, Hertfordshire

Closing date - Please apply as soon as possible



No agencies please

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