We are seeking a highly motivated IT 2nd Line Engineer to join our IT operations team. The successful candidate will be responsible for providing technical support and resolving IT-related issues for the entire organisation.

The role will primarily involve day to day remote support of the IT systems and applications to support the wider business providing both BAU, project and mobilisation support as and when requested also acting as an escalation point.

You will be working on a full time, permanent basis looking after our Essex, Bath and Surrey services.

This role will be part of a new National IT Endpoint Engineering team, providing support to the whole organisation, focused on achieving high numbers of remote support fixes. The role will report to the Endpoint Manager, part of the IT Operations team.

You will be responsible for but not limited to:

• Provide operational break fix support of Endpoint devices, hardware, software, application support and peripherals, (BAU and project) related work including facilitation of user training.
• Provide support to endpoint manager to deliver projects within agreed timescales
• Manage and own issues to resolution, providing support to colleagues to ensure SLA’s are achieved with a high level of customer satisfaction.

The successful candidate will be someone who:

• Possesses an awareness and understanding of IT Operational Delivery of End point services.
• Has experience of supporting endpoint devices, remotely, over the phone, via IM and where appropriate travel to provide desk-side support
• Has experience supporting a wide user base operating Windows 10, peripherals, hardware, software, printers and other peripherals
• Is well organised, resourceful and a proficient problem solver comfortable working under pressure with a logical mindset
• Obtains a Full UK driving licence and access to vehicle

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

As a IT 2nd Line Engineer you’ll be part of our valued IT Team.

You will feel valued as a IT 2nd Line Engineer within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• £24,000 - £28,000 with Car Allowance and Group Pension

• Free tea, coffee and milk at your base location.
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission