Job Description
If you are a customer focused Sales Account Manager, with the passion and drive to build fantastic relationships with clients, then this is an opportunity you do not want to miss!
WEX Europe Services Ltd are a rapidly growing business, with offices across Europe. We pride ourselves on our vibrant working environment and desire to help employees realise their potential.
As the Sales Account Manager, you will be pivotal in forging and cementing long lasting telephony-based relationships with customers, supporting them through the customer journey.
What’s in it for me?
- Competitive basic salary (Up to £37.5k dependent on experience and previous sales performance)
- Achievable uncapped commission structure
- First 3 months guaranteed commission
- Working Monday - Friday 8.30 am – 5 pm
- Fantastic work-life balance
- Hybrid working after an initial training period
- Company pension & life assurance scheme
- Generous holiday allowance of 25 days plus bank holidays
- Holiday purchase scheme, the ability to get an additional 5 days annual leave per year
- Employee Fuel Card (after 6 months)
- Employee discount platform
- Incentives schemes, companywide and departmental
- Great working environment
- Continuous training, coaching and development within a helpful and encouraging environment
- Progression opportunities
- Employee referral programme
- Employee assistance programme
Key Responsibilities of the Sales Account Manager:
- Maintain and retain relationships with customer
- Continue customer relationship, ensuring proposition is matched to changing customer needs
- Win back customers stopping transactions under 6 months
- Understand the supporting digital journey for customers
- Develop customer relationships through effective communication
- Day to day telephony-based management of a portfolio of customers
- Create a welcome and positive experience, covering all elements of the welcome journey
- Negotiating with existing customers to maximise revenue
- Proactively engage with customers to inform them of new and enhanced product offering
- Have quality conversations with customers to ensure they have appropriate solution
- Proactively cross sell wider products and services into existing customer portfolio to agreed targets
- Build strong relationships with customers’ delivering excellent customer service
- Follow up on customer commitments and promises, keeping customer informed of changes to proposition
Skills & Experience Required:
- Telesales or account management experience in a proactive selling environment is essential
- Adapts to change in priorities and maintains positivity
- Able to respond customer needs
- Influences customers to accept best solution for their needs
- Presents information well in various forms including calls, emails
- Plans own work to get results
- Manages own development, wellbeing and career
- Is open to learning and actively participates in new ways of doing things
What’s Next?
If you have the determination and sales skills to take on this brand-new Sales Account Manager role, APPLY NOW for immediate consideration.