BAR FLOOR MANAGER - New Opening

Launching July 2023 - Casual luxury with a distinctly London personality, effortlessly shifting from work to fun. The Bar is an all-day experience situated within the London Hilton on Park Lane, one of the cities most preeminent locations. Featuring classically inspired cocktails, exceptional coffee and a food menu encompassing playful takes on iconic dishes. A place to meet, work, eat, drink and play.

WHAT DO WE OFFER?

• A competitive salary and benefits package

• Access to leadership development programmes and hundreds of courses through Hilton University

• Industry-leading Team Member travel rates through Go Hilton

• 28 days holiday increasing up to five additional days with length of service

• Exclusive discounts through www. perksatwork.com

• Wellbeing initiatives to help you thrive and be your best self

• A workplace to be proud of

• Reward programmes, incentives and team member recognition, as well as long service awards

JOB OVERVIEW

The Bar Floor Manager will work closely with the Bar Management to support the commercial performance, management and reputation of the Bar.

• Are you passionate about working in market-leading bars?

• Do you know what it takes to inspire your team to deliver exceptional guest experiences every time?

• As a team leader, are you supportive and inclusive?

• Do you thrive in a fast-paced environment?

If so, this Bar Floor Manager role is made for you!

KEY RESPONSIBILITIES

As Bar Floor Manager, you will:

1.Commercial Performance

• Assist to achieve the bar's business targets, considering average check value, online reviews and rankings, team member and guest experience.

• Understand business results - including sales, costs, covers, guest satisfaction - and support with action to improve performance.

• Optimise covers using good table and diary management.

2.Excellent Food & Beverage

• Support the delivery a high-quality drinks menu to satisfy guests' needs - and social media feeds!

• Champion Hilton's sustainability goals through teaching and monitoring proper waste management, and minimizing wastage and single-use items.

3.Exceptional Customer Experiences

• Lead your shift to deliver exceptional guest experiences, making sure the team provides authentic personalised service and in-depth product knowledge.

• Develop great customer relationships, recognizing repeat guests, preferences and celebrations to improve loyalty.

• Review and act on guest feedback, taking quick action to resolve guest complaints and improve service.

• Enhance the bar's image through online reputation management, driving positive reviews on key platforms (e.g. TripAdvisor, Google Reviews).

• Make sure that food allergies and dietary requirements are treated with absolute seriousness at all times.

4.Great Working Environment

• Support to develop and inspire the bar team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals.

• Practice great people management focusing on training and recognition.

• Communicate well and often, building good relationships with your team and key stakeholders.

5.Day-To-Day Essentials

• Make sure bar operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.

• Ensure all bar opening and closing procedures are carried out correctly, including financial reports and reconciliations.

• Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times.

• Manage bar inventory, stock control and purchasing, following hotel guidelines.

WHO ARE WE LOOKING FOR?

We're looking for an inspirational leader who is passionate about food and beverage, with at least two years' experience in a similar role and a background in mixology.London experience within a hotel and high-street bar environment would be an advantage. WSET level 2 qualification would also be an advantage.

To be successful in this position you will have:

• Commercial focus, with a demonstrated ability to deliver exceptional business performance and results.

• Inspirational leadership and people management skills, experienced in developing and motivating a team and working effectively with other departments.

• Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to delivering trainings and conversing with guest enquiries and feedback.

• Customer focus, maintaining the highest standards of service and quality to create memorable experiences every time.

• Effective relationship management skills to build good relationships with our guests, the team and other departments within the hotel.

• Creativity, strategic thinking and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.

You will also be fluent in English, possess a solid understanding of digital marketing and be proficient in using F&B; systems and MS Office.

USEFUL TO KNOW:This position is full-time and will require working weekend and/or evening shifts.

Want to know more about this job?

• Contact Amy directly in our Recruitment Team on