| Salary £50,609-£54,736 Per annum | Permanent, Full Time, 37 hours per week | Lancashire Point |

About us

Lancashire County Council's in-house Digital Services are looking for a candidate to manage our outstanding Service Centre, someone who wants to develop their career in a dynamic, innovative department with over 450 staff.

About the role

This role will enhance your existing skills and experience, you will be responsible and accountable for the overall management and operations of front-line customer contact and relationship management within the councils Service Centre. It covers all elements of Digital Services from delivery through to support.

Your role will give you opportunities to:

• Build on the 'can do' culture in the Service Centre, bringing in new services which meet the changing demands of our customers.

• Manage a large team of professionals whose focus is managing, monitoring and continually improving service delivery and customer relationships.

• Become an integral part of the Education Digital Service and the Operate Senior Management Team.

If you tick the following boxes, we'd love to hear from you:

You'll be passionate about ICT management and love what you do, passing on your knowledge and determination within digital services. We want you to engage the team by guiding them to ensure they aim high, take part in personal growth and development opportunities, which will be built into your teams' day to day activities. Your eagerness to succeed with a warm and positive approach will contribute towards high quality service delivery and achieve desired performance targets.

You will be a strong communicator and have a proven ability to influence key stakeholders. You will demonstrate an ability to tailor effective communications with your team; peers; superiors and customers. You will be self-motivated and able to motivate colleagues to continue to perform to high expectations, ensuring an exceptional customer experience.

You will be driven to achieve service excellence, leading the way with your positive 'can do' attitude, someone who takes pride in our services and reputation. You know how to navigate; clarify and project operational priorities and have a track record of working in an ITIL aligned digital environment.

Hybrid working is available.

Benefits available

In return, we will offer …

Location: Lancashire (rated one of the best places to live in the UK!)

Salary: £46,684 to £52,811 (Grade 12)

Benefits: There's fabulous flexibility and the opportunity to create the work life balance you'll love with up to 32 days annual leave plus bank holidays, 2 additional days at Christmas. We have a generous local government pension with shared AVCs available. Long service awards, Medicash, support groups, cycle to work schemes, eye tests, plus much more.

Please feel free to contact us for an initial informal and confidential chat: call Andrew Hill on 01772 534054

How to apply

Please note:

• We do not hold a sponsorship licence and can only consider applications from candidates who are legally entitled to work in the UK. If you do not have the right to work in the UK, your application will not progress.

• We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.

• Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence.

Job Description & Person Specification