We are looking for a Student and Client Services Administrator to join our team.

You will provide outstanding advice and support for existing and prospective students, in person, via email and telephone. You will build and sustain strong relationships with clients, providing excellent client service. You will provide information to internal customers. You will contribute to the success of the team in meeting its KPI and targets.

This is an excellent opportunity for am Administrator who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here 

About You

• Excellent organisation skills and experience ideally within an administrative role

• Experience of working within a customer/client focused environment

• Ability to effectively manage a busy workload with conflicting priorities

• Accuracy and attention to detail

• Strong verbal and written communication skills

• Self -motivation with a focus on delivering a high quality of work

• Proficiency in the use of office packages and databases

• Tenacity to resolve issues as they arise

• Team player able to work collaboratively with and through others

• The role will involve manual handling of materials and classroom furniture layout

• Willingness to work flexible hours to meet business needs, and able to cover evening and weekend working throughout the year

What we do

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

This includes making sure people with disabilities are given the opportunity to bring their best. So, if you require any adjustments, or additional support within the recruitment process, please contact us directly and we’ll do our best to help.

To view our candidate privacy notice click here.

Our values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity

• Empower and support

• Create opportunity

• Grow knowledge

• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, and paths for career progression, we offer a comprehensive benefits package that includes:

• 
  28 days annual leave + option to purchase more

• Season ticket loan and cycle to work scheme

• Big discounts on Kaplan courses for you and your family

• Private medical, income protection, and life insurance

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

Please apply with CV and cover letter; detailing how you meet the requirements set out in the job description.

Please note, the vacancy will be closed when we have received a suitable volume of applications. We would encourage you to apply at the earliest opportunity.

Shortlisted applicants will be asked to attend an online interview. If you are successful at this stage you will then be invited to attend a face to face 2nd stage interview at our Kaplan offices. The 2nd stage interview will include more competency and scenario based questions, as well as a 45 minute skills based test, the details of which will be shared in the interview.

Kaplan is committed to safeguarding and promoting the welfare of children and young people. This role is exempt from the Rehabilitation of Offenders Act 1974 and recruitment checks will be undertaken for successful applicants in accordance with our background checking policy.