Software Support Consultant

Lichfield, UK

The Role:

We are seeking a high-energy, team oriented Support Specialist to provide technical support to SI customers. The Software Support Specialist will work directly with customers to troubleshoot, install and configure the various SI software modules and will report to the Technical Support Manager.

This Support Specialist role is the perfect opportunity to further develop your career in technology, you’ll learn diverse software programs, technical support processes, and know each day that your work helps businesses around the globe be successful.

What you'll do

• Provide world-class technical support via telephone, email and chat for SI customers
• Troubleshoot complex issues with use of remote support software
• Learn from customer interactions to help innovate customer experience improvements with better software and support tools
• Identify early symptoms, patterns and solutions for upcoming technology challenges
• Develop best practices, tips and training scripts for customers on proper use of our programs
• Communicate user challenges and software updates across multiple teams including the development team for tracking resolution
• Input all technical issues into bug tracking software to be addressed by appropriate teams
• Assist with Quality Assurance testing
• Opportunity to work on additional projects as necessitated by the Support team

What you'll need

• Desire to learn new technology quickly and contribute to a fast-paced technology team
• 2+ years of combined customer service and software experience
• Working knowledge of Windows OS
• Strong written and verbal communication skills
• Strong interpersonal and customer service skills
• Experience working with helpdesk ticketing software a plus
• Experience with software applications (bespoke, food industry a bonus)
• Operating knowledge of SQL Databases and Querying languages

What’s in it for you?

We are a fast growing yet established global software company. As an employer, we can offer you growth and development opportunities to cement your career. Alongside this, we offer a welcoming and diverse team and culture, made up of talented individuals all working in collaboration!

About Aptean

Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 2700 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.