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You will provide information, assistance and deliver guided tours whilst also ensuring visitor safety at Edinburgh Castle. The duties are detailed below:

• Provide assistance and information in a friendly manner to maximise visitorexperience
• Develop existing knowledge of the castle’s history and share this with visitors
• Ensure the security and cleanliness of apartments and look after their contentsduring opening hours. Report any suspicious activity or behaviour to SeniorGuides/Duty Manager
• Ensure visitor safety throughout the working day and prevent any damage to thecastle
• Implement correct closedown procedures, ensuring site is clear of visitors andapartments secure
• Engage with visitors who may require use of wheelchairs, lifts or the mobility vehicle
• Manage visitor flow and report any issues to Senior Guide/Duty Manager
• Manage vehicle access inside the castle
• Assist with procedures on ceremonial occasions
• Assist with functions out with castle opening hours
• Provide information on other Historic Environment Scotland sites and servicesavailable to visitors
• Comply with any Covid guidance and our own Resumption Operating Standardsrestrictions in place at the time.

Essential requirements:

• Interest in and knowledge of Scottish history
• Excellent customer service skills
• Experience of working in a fast-paced, busy environment

Desirable requirements:

• Familiarity with Edinburgh Castle’s operation and layout
• Experience of conducting guided tours
• First Aid experience

How to apply for this post

You can apply on-line by visiting our website at https://applications.historicenvironment.scot/

Your application must arrive by the advertised closing date. Please note that when applying online, we will only be able to see your application once you fully submit it.

HES is committed to making reasonable adjustments and is happy to answer any questions you may have about the recruitment process in order that you can identify any adjustments that may be required.

Please contact us if you need a copy of the job description, person specification and/or application form in an alternative format, or if you require any other adjustments because of a disability.

If you are unable to complete an online application form, please email edinburghregionrecruitment@HES.scot, quoting the job title and recruitment reference, and we will arrange for an application form to be sent to you.

Please note that, as we operate an electronic recruitment system, we will contact you via the email address that you provide in your application to inform you if you have been selected for interview.

For further information about the post, please contact Neil Nairne at: neil.nairne@hes.scot.

HES is committed to not only avoiding unlawful discrimination against people with protected characteristics under the Equality Act 2010, but also to positively promoting equality and doing more than equality law requires.

We welcome all applicants from under-represented groups within HES. We know from our equality monitoring that we need to increase our diversity in terms of ethnicity and disability. We also want to address occupational areas where the ratio is disproportionately in favour of women or men. We ask all applicants to complete the Equality Monitoring section of the recruitment paperwork to help us pursue a diverse and inclusive workforce. In support of our Gaelic language plan we welcome applications from Gaelic speakers.

Feedback will only be provided if you attend an interview or assessment.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

This job is broadly open to the following groups:

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.