Thanks for stopping by! We’re Doctor Care Anywhere: a leading digital platform, with a clear vision to radically transform the future of healthcare – and that all starts with our brilliant team.

From doctors and designers to software developers and marketers – we’re proud of our people, who love working together to enhance patient experiences for the better. It’s why every year, we help over 2 million people speak to a GP by video or phone, anywhere in the world.

Our story started back in 2013, but as we continue to rapidly grow, we’re looking for the very best talent to help us achieve our ambitious goals. If you’re highly motivated, hard-working and ready to dream big – while having lots of fun at the same time – then we want to hear from you today!

Your new role: Responsible for providing administration support to the Diagnostics Operations Manager to ensure effective delivery of our Enhanced Doctor@Hand service. Our Diagnostic Experience (DX) team are a core function within the DCA patient journey, responsible for ensuring the delivery of an safe clinical service to AXA Health customers is paramount. Supporting out clinical workforce In processing patient test results efficiently and appropriately Is at the heart of what the team holds responsibility for.

Requirements

• Support the Diagnostics Operations Manager to monitor performance against targets and maintain a monthly report to ensure that SLA and quality standards are met and exceeded.
• Supporting the day to day running of the Diagnostics service, working closely with colleagues in the Diagnostic and Clinical Teams to escalate queries and issues with providers where appropriate
• Provide administrative support in the development of clinical protocols/procedures, service delivery and performance related to the diagnostics service.
• Working with the wider clinical team to effectively log and manage live incidents in a timely manner
• Using MEG our complaints and Incidents system to manage and produce monthly reports for Diagnostics Operations Manager to escalate with providers and AXA
• Extracting data and creating monthly reports for external suppliers/diagnostic providers to drive continuous improvement in service delivery for DCA patients
• Taking minutes/actions during meetings and following up where appropriate
• Completing audit and Quality Assurance checks to ensure clinical compliance, and opportunities for continuous Improvement are Identified
• To undertake other duties that may reasonably be required

Key attributes

• Experienced in administration, including systems and process design and management
• Able to work Independently and multi-task
• Demonstrable organisational and communication skills, able to effectively prioritise workload
• Excellent Microsoft office skills and demonstrable experience
• Proactive, considered and focused in nature
• Motivated by the pursuit of clinical excellence and patient safety
• Passionate about digital healthcare provision and the opportunity that advances can make to quality patient outcomes whilst safely pushing boundaries
• Model the behaviours that deliver the values and culture of trust, openness and effective team working whilst fostering high morale, commitment and optimum performance among all staff

Benefits

We understand the importance of good health and happiness for our patients and our team is just the same. You should expect to be as supported and valued being a member of our team and have the freedom to make the most of your role and career with us! When you’re part of the team you will have access to:

• Free Private Medical Insurance (savings on vision and dental care plus 40% off Nuffield Health gym membership)
• Doctor Care Anywhere subscription for you + 5 members of your friends or family
• Company bonus
• 25 days holiday + bank holidays
• 4 x charity days a year
• Birthday Day Off!
• Enhanced Maternity and Paternity pay
• Life Assurance
• Bike2Work scheme
• Cross-team collaboration opportunities in an autonomous environment
• Remote / Flexible Working with contribution towards home set up and your laptop provided
• Range of Development opportunities including learning and progression