Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for a Quality & Partnerships Lead to join us, working part time in our new Swindon service. The post-holder will be integral to ensuring a high quality and consistency of service delivery. You will be required to undertake a quality assurance and development role, which will include devising and undertaking audits of service delivery in addition to staff coaching and devising and delivering training and workshop sessions in relation to quality and governance. This is a part time role.

This is an excellent opportunity to work with a charity dedicated to your personal and professional development.

Responsibilities

About the role:

• Ensure the quality and consistency of service delivery
• Develop service specific audit and review tools.
• Co-ordinate and undertake regular audits of all areas of service delivery
• Observe, monitor and report on staff sessions with clients, including assessments, one to one sessions etc for the purpose of staff development
• Identify individual and group learning and development needs with regards to service delivery
• Feedback key areas requiring development for both individuals and staff groups to the management team for use in supervision and other development sessions
• Undertake 1:1 coaching sessions with staff members and peer mentors
• Design and deliver staff workshops and training sessions specific to areas of identified need and ongoing service delivery development
• Keep up to date with recognised best practice guidelines, legislation, policies and procedures
• Ensure compliance within the staff group of relevant organisational policies and procedures

About you:

• Experience of working with alcohol and drug issues and a clear understanding of the need for and ability to deliver quality services
• Excellent IT skills and proficient in the use of all MS applications e.g Excel and Word
• Experience of delivering recognised interventions for alcohol and drug users
• Working knowledge of devising and conducting audits to inform evaluation of the service and identify areas for development
• Experience of devising and delivering training sessions and workshops.
• Experience of contributing to project development
• Experience of change management
• The ability to communicate confidently and effectively, in a variety of ways
• Excellent experience in Data managements systems such as CRIIS and can use reporting mechanisms effectively
• Manage a team effectively by empowering and motivating individuals

What we will give to you:

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Lynn Taylor | LYNN.TAYLOR@CGL.ORG.UK | 07966694184

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

We believe that having diverse people working as part of our team makes us the organisation that we are.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.

The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.