Sales Order Coordinator
Location: Smethwick
Salary: £24k to £26k (Negotiable based on experience)

We are recruiting a Sales Order Coordinator to join a leading global supplier based in Smethwick. The objective will be to manage and provide sales order processing expertise to this dynamic team. The working benefits of working here are excellent, ranging from 25 days holiday plus excellent pension scheme and other health benefits.

Objective of role:
To manage delivery and management of various sales and service orders ensuring timely and accurate execution at all times. This role will provide essential support to the UK & Ireland Direct businesses in providing efficient and pro-active management of all orders and day-to-day core activity to drive exceptional results across the team.

Main Duties and Responsibilities:

Take full responsibility for the processing of all orders
Regularly review departmental progress against strategic targets as well as focusing on streamlining processes, identifying any ideas for improvement or change
Report on order book activity through regular management meetings when required and regularly update all key business stake holders i.e. invoicing status, management, freeze updates etc.
Liaise day-to-day with all internal teams to ensure accuracy of billing.
Provide administrative support to contractors and service contracts, including sales order processing, purchasing, invoicing and other project related tasks.
Provide an outstanding level of customer service.
Assist in maintaining and building effective and profitable relationships with key customers, acting as an in-house point of contact working with the Business Development Managers.
Maintain regular contact with customers to ensure a good working relationship.
Support and assist Business Development Managers with website sales enquiries.
Communicate to the customer and/or Business Development Manager, information related to product availability and delivery.
Receive, process, progress and monitor purchase orders and to maintain data related to all orders and their current status.
Liaise with finance to confirm payments terms and to negate risk to the business.
Check technical & commercial details prior to orders being processed.
Confirm order receipt to the customer including prices, shipment dates, inspections where required and freight costs where relevant.
Obtain and maintain all shipping documents to comply with International trading procedures.
Raise credits and arrange returns where applicable and forward paperwork to customer.
Process Warranties and arrange for replacement items to be despatched to customer.

The ideal candidate will have the following skills :

You should also have achieved a minimum of 5 GCSE pass qualifications, or equivalent to include Maths and English and/or a relevant NVQ
1-3 years practical experience in a commercial environment driving monthly results and/or within a service driven, customer-focused environment.
Occasional flexibility in working hours may be required during busy periods i.e. towards the end of each month due to reporting requirements

In return we will provide excellent support and training, the opportunity to work on a hybrid arrangement and to chance to join a firm who has been established for over 100 years!