JOB PURPOSE

This role reports directly to the Senior Credit Manager, and its purpose is to support the SCM in managing and improving the debt collection process and reporting to maximise recoveries and maintain a clean debt ledger. The role demands working at pace, so managing multiple priorities and embracing a variety in work are essential attributes. Much of the role is dependent on developing positive working relationships, communicating with senior management, asset teams and with tenant customers and producing reporting to shareholder level, therefore we require someone who has excellent written and verbal communication skills and high level of numeracy.

KEY ACCOUNTABILITIES

• With the Senior Credit Manager, manage relationship with debt recovery partners (Solicitors, Enforcement Agents), attend review meetings and ensure Purchase Orders and Invoices for their services are processed.
• Develop and disseminate appropriate debt information, including cash income/recovery forecasting, aged debt reporting and commentary on collection activity.
• Ensuring outstanding tenants queries are thoroughly investigated and escalated through the Credit Control function.
• Attend debt review panels, contribute to the decision-making for debt cases, record and review action points
• Support in resolving tenant-related issues and complaints
• Provide support and expertise to the team and the business in debt recovery remedies including CRAR, Forfeitures and Legal Instructions, and in tenant Insolvency matters, to include ensuring Proofs of Debt are filed and producing reporting on all such matters.
• Review bad debt and prepare write-off recommendation papers for Director & Shareholder approval.
• Oversee recovery of debt on terminated leases and ensure all deposits are drawn down and credit balances refunded.
• Work alongside Estates Management team to ensure timely demand of post-termination charges including Dilapidations.
• Review and approve tenant refund requests.
• Identify and develop reporting and process improvements including Horizon development.
  
  

KNOWLEDGE, SKILLS AND EXPERIENCE

• Minimum 2-3 years of working in Commercial Real Estate Management / Finance environment
• Proven record in managing customer debts
  
• Experience and understanding of landlord recovery remedies and corporate insolvency as it relates to lease & payment obligations
• Experience in working with high volume of accounts
• Microsoft excel (Pivot tables and VLookups)
• Ability to reconcile complex accounts and have excellent numerical skills and attention to detail
• Ability to establish and maintain good customer relationships, both internally and externally at all levels
• Excellent oral and written communication skills
• Calm, confident manner to handle potentially difficult conversations
• Ability to motivate others to deliver goals, objectives and agreed service levels
• Competence in Horizon or similar database (desirable)