About Us

IHG Hotels & Resorts is one of the largest hotel companies in the world with a family of 18 brands including InterContinental®, Holiday Inn®, Kimpton® and voco®. Approximately 350,000 people work across IHG’s hotels and our corporate offices in 100+ countries.

As a service business, people are at the heart of IHG. Our pursuit of True Hospitality for Good means we go all out to make a positive difference across all the regions and communities we operate in. Our passion, scale and ambition will enable you to go further in whatever you do and wherever you are on your journey with us. So, to ensure your success, we’ll give you room to belong, room to grow and room to make a difference.

With an award-winning culture, you can look forward to being part of a company that will appreciate you for simply being you. At IHG we celebrate our differences, and we believe everyone has something unique to bring to each team.

Your day to day

As the Executive, Global Operations Support, reporting to the Director of Global Operations Support you will co-ordinate and manage delivery and analytical activities required to support the Global Operations Support team. The candidate will work across multiple projects and programmes following the Hotel Ready process, supporting the efficient delivery of initiatives and projects. You will ensure communication across the team and provide formal updates of progress to your manager and colleagues.

Key Accountabilities

• Work with a diverse group of stakeholders, focusing on the delivery of global projects and initiatives into our hotels and coordinating alignment across the regional operations teams.
• Liaise with operators in the region and the teams running global projects
• Support project teams complete all relevant ‘Hotel Ready’ documentation including giving guidance on how best to document their projects for corporate operational team’s and hotel audiences.
• Own the Global Operations calendar (which shows the timing of all projects into hotels), making sure it is up to date and regularly distributed to the regions.
• Own the administration tasks of the Operation Excellence Community meeting, including management of Excel-based trackers and PowerPoint decks.
• Own and maintain the hotel pilot tracker.
• Perform administrative tasks related to regular operations meetings
• Identify areas of opportunity to drive performance through analysis, seeking a clear understanding of the root cause while offering recommended solutions.

What we need from you

Whilst we love experience, mindset is of equal importance. We’re looking for someone who has the ability to think beyond what's been done before. Someone with a real can-do attitude, an eye for detail and the ability to combine creativity and commercial rigor.

Experience

• While not strictly necessary, it would be an advantage if you have previous project management experience, an understanding of branded service delivery or previous operational hotel experience.

Technical Skills and Knowledge

• Demonstrate strong administrative and analytical skills
• Experience with Microsoft Office software (PowerPoint, Word, Excel, etc.)
• While not strictly necessary language skills and cultural awareness essential for effective multi-country communications

What we offer you

At IHG we give our colleagues greater flexibility and balance – working in a hybrid way, blending remote and office working. Although we thrive on collaborating in person, we expect that you’re likely to spend time working remotely. Every role is different, and colleagues work with their team and their leader to determine how and when they collaborate in person. We like to believe we offer a unique culture where you have room to be yourself.

Alongside our great working environment, we’ll offer you a strong industry competitive package, including healthcare and incredible worldwide hotel discounts.

As an equal opportunity employer, IHG is committed to providing a working culture that values diversity equity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process and working environment.

Closing date for applications: 26/05/2023

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