Technical Lead Job at Henderson Scott, England

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Job Description

Citrix Technical Lead - 55-60k + Bonus / Overtime

Are you a Technical lead? Are you able to handle a fast-paced environment? Can you build, maintain and upgrade a Citrix remote access solution? Can you support critical incidents and keep your composure when in a recovery call? Do you want to make an impact and change the way the world works? Do you want to collaborate and achieve together with committed people to work autonomously to deliver 3rd line support, project delivery, and maintain technology currency across Citrix Cloud, Citrix Storefront, Citrix Netscaler & Citrix Virtual Apps and Desktops. This is your world and your opportunity to transform it for the better.

Your role

We are looking for a Technical Lead to join a highly skilled team. Your role will involve substantial responsibility and autonomy for planning and delivering their work. You will act as a senior technician for the team and handle escalated incidents, you will be recognized as a knowledge leader, supporting less experienced staff, the role holder performs varied and complex technical and professional activities and investigations, along with taking an analytical and systematic approach to problem solving.

Key Skills

Technical Capability. Works within a team as a noted expert with a wide range of systems or in-depth product knowledge without supervision helping to define and implement technical best practice. Ensures effective planning and implementation of creative and innovative service changes.

  • Conflict resolution skills as this role will include dealing with recoveries and escalations including running recovery calls, picking up other members documentation and modifying it at short notice due to holiday cover.
  • Troubleshooting and updating systems or software that you are unfamiliar with and where the specialist is not available or documentation is incorrect
    • Process. Contributes to the definition of operational processes, (both internal and external) and dealing with customer.
  • VMWare/Hyper-v/Nutanix Virtualisation
  • PowerShell, VBScript, Various Vendor CLI skills
  • Citrix ADC (Netscaler) Knowledge.
    • Knowledge of VPN solutions and load balancing.
  • Citrix Gateway in Azure.
  • Citrix Storefront Administrator.
  • Windows Virtual Desktop delivery and support.
  • Change Management Processes.
  • Enterprise level experience writing test plans & SOE's.

Citrix Technical Lead - 55-60k + Bonus / Overtime

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